For the last 25+ years JoAnna Brandi has been teaching, coaching, cajoling, urging, provoking and inspiring companies to get beyond the idea of customer satisfaction and embrace Customer CARE. She believes that “when you Create Authentic Relationships with Enthusiasm and Energy you build strong emotional bonds that lead to customer happiness, employee happiness, loyalty, repeat business and referrals.
President of JoAnna Brandi & Company since 1990, JoAnna is a consultant, a public speaker and the author of two books on customer loyalty, "Winning At Customer Retention, 101 Ways to Keep ‘em Happy, Keep ‘em Loyal and Keep ‘em Coming Back" and "Building Customer Loyalty- 21 Essential Elements in Action," as well as a gift book on positive thinking "54 Ways to Stay Positive in a Changing, Challenging and Sometimes Negative World."
JoAnna’s mission at JoAnna Brandi and Company is “to create positive customer caring companies that THRIVE where the employees are happy and motivated, the customers are happy and loyal and the competitors are nervous.”
JoAnna Brandi and Company’s Work is Highly Customized:
• We facilitate the creation of new company values and cultures to help our clients develop and sustain a 20/20 Customer Focus and develop “Exquisite Customer Experiences.”
• We train leaders and employees at all levels of the organization to create more positive experiences for each person they touch.
• We publish the Customer Care Coach® a 40 session “mastery” program that guides managers in all size companies, even small ones, coach their teams onto greatness – creating great companies to work for and great companies to business with.
• We publish Monday Morning Motivation a tool to keep the whole team focused on the same thing – the customer!